Return Policy

JustBabyMart.Pk Return Policy

At JustBabyMart.Pk, your satisfaction is important to us. We understand that sometimes an item may not be exactly what you expected, and we're here to help facilitate a smooth return process under specific circumstances.

Please review our return policy carefully before making a purchase:

1. No Returns for Change of Mind:

We do not accept returns or exchanges if you have simply changed your mind about a purchase. We encourage you to carefully review product descriptions, images, and specifications before placing an order.

2. Eligible Reasons for Return:

Returns will only be accepted if the product you received is:

• Damaged: The product arrived with clear physical damage.

• Broken: The product is not functional or is in a state of disrepair upon arrival.

• Not Working: The product is not operating as intended or as described in its features.

3. Notification Period:

You must notify JustBabyMart.Pk of your intent to return a damaged, broken, or not working item within 3 business days of receiving your order. To do so, please contact our customer service team via:

• Email: info @ justbabymart.pk

• Phone/WhatsApp: 0340-4106888

4. Proof of Damage/Defect:

When initiating a return for a damaged, broken, or not working item, you may be required to provide clear photographic or video evidence of the defect. This helps us to quickly assess the issue and process your return.

5. Return Process:

• Once your return request is approved, our customer service team will provide you with instructions on how to return the item.

• Please ensure the item is securely packaged, preferably in its original packaging, to prevent further damage during transit.

• We recommend using a trackable shipping service for your return.

6. Refund Policy:

• Upon successful receipt and inspection of the returned item, if it is confirmed to be damaged, broken, or not working as per our policy, a full refund will be processed.

• The refund will include the full purchase price of the product and any shipping charges you incurred for the original delivery.

• Refunds will be processed to your original method of payment within 10 business days after the returned item has been received and inspected. Please note that it may take additional time for the refund to appear on your bank statement, depending on your bank's processing times.

7. Non-Returnable Items:

For hygiene and safety reasons, certain items may be non-returnable even if damaged or defective. This will be clearly stated on the product page where applicable. (e.g., specific feeding accessories, personal care items once opened).

8. Contact Us:

If you have any questions about our return policy, please do not hesitate to contact our customer service team at:

• Email: info @ justbabymart.pk

• Phone/WhatsApp: 0340-4106888